Refund Policy

At ABI Mart, we strive to ensure your satisfaction with every purchase for your little ones. If for any reason you are not completely satisfied with your order, we offer a straightforward return policy to make your shopping experience hassle-free. Please read the following guidelines carefully before initiating a return.

Eligibility for Returns

  • Timeframe: Items must be returned within 7 days from the date of delivery.
  • Condition: Products must be in their original condition: unworn, unwashed, and with all ABI Mart tags still attached.
  • Exclusions: Personalized items and "Final Sale" items are not eligible for returns. Please check the product description for specific details before purchasing.

Initiating a Return

To start a return, please contact our customer service team via WhatsApp or call at (+92)3237667921 within the 7-day window. Please provide:

  1. Your Order Number.
  2. The name/size of the item(s) you wish to return.
  3. The reason for the return.

Return Shipping

  • Responsibility: Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.
  • Safety: We recommend using a trackable shipping service and keeping your receipt. ABI Mart is not responsible for items lost or damaged during the return transit.

Refund Process

  • Inspection: Once we receive your package, our quality team will inspect the dresses to ensure they meet our eligibility criteria.
  • Approval: Upon approval, refunds will be issued to your original method of payment within 7 working days.
  • Note: Original shipping charges are non-refundable.

Exchange Policy
We currently do not offer direct exchanges. If you need a different size or color for your child, please follow the return process for a refund and place a new order for the desired item. This ensures the fastest way to get your new product.

Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately.

  • Provide clear photos showing the issue.
  • We will arrange for a replacement or a full refund at no additional cost to you.

Store Credit Option
Instead of a refund to your bank account, you may opt for Store Credit.

  • Store credit is equivalent to the purchase price plus applicable taxes.
  • It can be used for any future purchase on our website and never expires.

Policy Updates
ABI Mart reserves the right to update or modify this refund policy at any time without prior notice. By making a purchase on our website, you agree to abide by these terms.

Thank you for choosing ABI Mart for your children's fashion needs. We are here to ensure your experience is exceptional!